SmartResort: High Speed FAQ

High-Speed Internet FAQ

Q) What do I need in my computer to use the high speed internet?

A) You need to have either a network card or Ethernet adapter installed. Most new computers come with some sort of Ethernet adapter built in. If you are not sure if your computer is broadband ready, refer to your computer manufacturer or a PC technician.

Q) Can I use a phone line?

A) A Category 5 cable is needed rather than a standard phone line. Sometimes they are referred to as network cables. They can be purchased at most stores that sell electronic equipment.

Q) I have a network card and the cat5 cable is connected. Now what?

A) That’s it! Turn on your PC and try Internet Explorer or Netscape, which ever browser you are more comfortable with. If you don’t get a web page, or if you get a message like “Page Can’t be Displayed”, see below.

Q) I click on Internet Explorer/Netscape and it says page can’t be displayed. What’s wrong?

A) First, is the link light lit on the back of your PC? If not, take the cable out and plug it back in. Sometimes the connector isn’t fitted properly.

If you have Windows XP, make sure the Local Area Network (LAN) Connection is enabled. You can find this icon in Network Connections under Control Panel.

Check your internet properties and make sure they are set to “Never Dial A Connection”. Also verify the “LAN settings” have the Proxy Server disabled.

Both the IP address and DNS server addresses should be set to server assigned. Check this by going to the properties for the LAN connection.

See if you can Ping a website and IP address. Open a command prompt (Go to Start/choose Run/type in CMD, or command) and type Ping www.smartresort.com. If you get four lines starting with “Reply from….”, then one of your browser settings is wrong. If you see “request timed out”, type ping 65.172.132.19. If you now see four lines starting with “Reply from…”, then make sure your DNS addresses are set to server assigned. If the message says “request timed out”, your IP address may not be renewing. Reboot your machine and try again. If you have the same result contact Smart Resort Support at 888-843-6219.

Q) Can I use AOL with the high speed internet?

A) Technically, yes. However, we are unable to offer technical support for AOL. If you are having problems using AOL with our services, first verify the connection is working by trying Internet Explorer. If this program is able to show a web page, then your connection is working. Contact AOL technical support for help getting the program to use our connection.

Q) How fast is the connection at Portofino?

A) You should connect at 100Mbps (Megabits per second). However, your typical download speed ranges from 500K – 1.5MB per second. This is standard for LAN connections.

Q) Can I have a Smart Resort email address?

A) Yes! Please contact the sales department at 888-843-3822 to sign up for an email address. This account can be used with email programs such as Outlook Express, or you can use our webmail system. See below for more information.

Q) How can I check my Smart Resort email address?

A) The easiest way is to visit http://webmail.smartresort.com and enter your email address and password. You can also check the account through Outlook Express, Microsoft Outlook or a similar program. Contact technical support at 888-843-6219 for help setting up your account in one of these programs.

Q) Who do I contact if I still need help?

A) Call Smart Resort Support at 888-843-6219 if you need assistance. We can help you over the phone or an onsite technician can be dispatched if necessary.